Privacy Policy

Last Updated: September 2025
Next Review: September 2026

Welcome to Clean Green Energy, the trading name of ECO4 Sales and Marketing Ltd (“we”, “our”, “us”).
We are committed to protecting your privacy and handling your personal data responsibly and transparently, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company Name: ECO4 Sales and Marketing Ltd (trading as Clean Green Energy)
Company Number: 14868008
Registered Office: 1 Cranmore Drive, Shirley, Solihull, England, B90 4RZ
Email: accounts@eco4sales.co.uk
Phone: 07876 029 665 (Stephen Ram)
Website: www.cleangreenenergy.co.uk

For the purposes of data protection law, we are the Data Controller responsible for your personal data.

2. Information We Collect

We may collect and process the following types of information when you interact with our website, make an enquiry, or engage with our services:

Personal identifiers: your name, phone number, and email address.
Contact and business details: company name, job title, and postal address.
Service information: information related to your enquiry, quote, or contract.
Marketing preferences: details of how you wish to receive communications.
Technical information: IP address, browser type, operating system, and site usage data (via cookies and analytics tools such as Google Analytics).

We only collect information that is necessary and relevant for the purposes set out below.

3. How We Use Your Information

We use your personal data to:

Respond to enquiries, quote requests, and service bookings
Manage and deliver contracts and installations
Send updates or marketing communications (where you’ve opted in)
Maintain customer records and manage accounts or billing
Comply with legal and regulatory obligations

We will only process personal data where a lawful basis applies — including your consent, contractual necessity, legitimate interests, or legal obligation.

4. Cookies and Tracking

Our website uses cookies and analytics tools to improve performance, measure traffic, and understand user behaviour.
You can manage or disable cookies through your browser settings. For detailed information about how we use cookies, please refer to our Cookie Policy (available on our website).

5. Sharing Your Data

We may share your personal data with trusted third parties, including:

Professional advisers (e.g., accountants, legal consultants)
Service providers that help us operate our website, CRM, or marketing systems
Regulatory authorities, where legally required

We do not sell or rent your personal data to any third party.
If data is transferred outside the UK/EEA, we ensure appropriate safeguards (such as adequacy decisions or Standard Contractual Clauses).

6. Data Security

We take data protection seriously and apply appropriate technical and organisational measures, including:

Encryption of data in transit and at rest
Password protection and access control
Regular security audits and backups
Staff data protection training

These measures ensure your information is protected from unauthorised access, disclosure, or loss.

7. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or to comply with legal and regulatory requirements.
When no longer needed, data will be securely deleted or anonymised.

8. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

Right to be informed – about how your data is used
Right of access – to obtain a copy of your personal data
Right to rectification – to correct inaccurate or incomplete data
Right to erasure – to request deletion of your data (“right to be forgotten”)
Right to restrict processing – to limit how your data is used
Right to data portability – to move your data elsewhere
Right to object – to processing based on legitimate interests or direct marketing
Rights in relation to automated decision-making

To exercise any of these rights, please contact us at accounts@eco4sales.co.uk.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk

9. Data Breaches

If a data breach occurs that may pose a risk to your rights and freedoms, we will notify the ICO within 72 hours and, where necessary, inform affected individuals directly.

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Stephen Ram, Director
📧 accounts@eco4sales.co.uk
📞 07876 029 665
🏢 1 Cranmore Drive, Shirley, Solihull, England, B90 4RZ

11. Policy Updates

This Privacy Policy was last reviewed in September 2025 and is scheduled for review in September 2026.
We may update this policy from time to time to reflect changes in our practices or legal obligations. Please check this page periodically for updates.