Customer Satisfaction

Customer Satisfaction Policy
Company Name: ECO4 Sales and Marketing Ltd TA Clean Green Energy Ltd
Version: 1.3
Effective Date: June 1, 2023
Review Date: June 1, 2026
Policy Owner: Mr. Stephen Ram, Director
Contact: 0121 271 0545
Email: accounts@eco4sales.co.uk

1. Purpose

The purpose of this Customer Satisfaction Policy is to outline ECO4 Sales and Marketing Ltd TA Clean Green Energy Ltd’s commitment to delivering exceptional service and ensuring customer satisfaction through all stages of our sales and marketing operations.

2. Scope

This policy applies to all employees, representatives, and contractors of ECO4 Sales and Marketing Ltd TA Clean Green Energy Ltd who engage with customers, whether directly or indirectly.

3. Our Commitment

At ECO4 Sales and Marketing Ltd TA Clean Green Energy Ltd, we are committed to:

• Understanding and meeting the evolving needs of our customers.
• Delivering professional, prompt, and courteous service at all times.
• Maintaining transparency in all our communications and transactions.
• Ensuring that customer feedback is taken seriously and used for continuous improvement.

4. Customer Feedback & Complaints

We actively encourage feedback and view complaints as opportunities to improve. Customers may provide feedback through:

• Email: accounts@eco4sales.co.uk
• Phone: 0121 271 0545
• Post: 1 Cranmore Drive, Shirley, Solihull, England, B90 4RZ

Response Timeframe:

• All feedback and complaints will be acknowledged within 2 business days.
• A full response will be provided within 5–7 business days, with updates if more time is required.

5. Quality Assurance

We strive for excellence in all aspects of our operations by:

• Monitoring service performance regularly.
• Conducting internal reviews and staff training.
• Using customer insights to drive continuous improvement.

6. Responsibilities

Director (Stephen Ram)

• Ensures this policy is implemented and upheld across the company.
• Oversees training and monitors customer service standards.
• Personally reviews escalated complaints or complex feedback.

All Employees and Representatives

• Must treat all customers with respect and professionalism.
• Are responsible for following the customer service processes outlined in this policy.

7. Policy Review

This policy is version 1.3, effective from June 1, 2023. It will be reviewed no later than June 1, 2026, or sooner if business needs or customer requirements change.

8. Contact Information

ECO4 Sales and Marketing Ltd TA Clean Green Energy Ltd
Company No.: 14868008
Address: 1 Cranmore Drive, Shirley, Solihull, England, B90 4RZ
📞 Phone: 0121 271 0545
✉️ Email: accounts@eco4sales.co.uk